6 Tips for Outstanding Craft Business Customer Service

One reason people like to shop from handmade businesses is the personal attention they receive. You can easily become known for your phenomenal customer care and personal touches that keep customers coming back for more.

Here are a few ways you can take care of your customers:

1) Try to learn and remember every first-time customer’s name (or, if you’re terrible with names, some other important detail about him or her). When you greet them the next time they shop from you, your memory of them will demonstrate how important they are to you.

2) Find small extra things you can do for your customers, above and beyond what they expect. When the art teacher at my son’s school asked me to redesign some old beads into new necklaces, I also created a pair of matching earrings from some of the beads, which she hadn’t thought to ask for. She was thrilled with that thoughtful extra touch.
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Craft Show Jewelry Ideas for Kids

Kids love to wear (and make) jewelry just as much as grownups do – and a cool product name can make more sales of children’s jewelry items!

Here are some products kids can make, either from kits you’ve put together ahead of time, or by choosing their own supplies from a selection. (However, be warned – whenever you let people choose their own components, they often take a VERY long time to make their choices!)

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5 Tips for a Better Jewelry Booth

Are you ready to have a successful, profitable jewelry show? Here are some things you can do at home, in the days before the show, to make setting up your booth easier, more professional, and more profitable:
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Featured Crafter: Mary Katherine from Silvia’s Heart

In this Featured Crafter, we hear from Mary Katherine from Silvia’s Heart. Read on to learn how Mary Katherine’s love of a tiara turned into her love of gemstones.

Tell me a little bit about yourself.
I worked for a number of banks for many years, but lost my job because my medical leave expired and they couldn’t hold my job until I got better. Still on disability. I have loved gemstones for forever. I started making simple jewelry about 2 years ago. When I lost my German Shepherd Silvia a year ago and lost my job, I started to actually learn about gemstones. My wonderful husband has invested a lot of money in my learning process. Caliper gauge, carat scale, refractometer, microscope, loupe, loose gemstones, reference books & DVD’s. It has been a wonderful learning experience. I love setting my gems & then creating something around them. My loves are my husband Gabriele, my dogs Lacie & Tiler, Family and my gems and being cancer free for 10 years and running! (breast cancer & then skin cancer due to radiation)
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Featured Crafter: Jeri from Jeridiehard

In this Featured Crafter, we hear about Jeri from Jeridiehard. Read on to learn how Jeri became a beadaholic.

I am an x-ray tech, cast tech that works for 10 orthopedic doctors. I became interested in jewelry when my neighbor made jewelry and became my jeweler. She decided to leave to further her education and I had her teach me how to make jewelry. That was 4 years ago and now I am a beadaholic!!
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Featured Crafter: Jessica from Novella

Hi, I’m Jessica and I create crosses that are immediately recognizable for their evocation of a higher power. I started wrapping heavy steel wire over and over again to create different organic-feel forms in 2005 to give as gifts. My flagship product, The Simple Rustic Cross, form developed for a friend who was in need of spiritual healing. Shortly thereafter my interests wandered into the wide world of jewelry, precious metal, gemstones, natural elements, vintage treasures, and on and on…
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Wire Wrapped Bracelet

Learn to wire wrap beads to create a beautiful bracelet as Karla Schafer, Auntie’s Beads designer, demonstrates in this video.

How to Make a Simple Pair of Earrings

A short tutorial for beginners in making jewelry – Kate shows how to make a pair of gemstone earrings using sterling silver findings.

Introduction to Wire Wrap Jewelry : How to Make a Wire Wrap Scroll

Learn how to make a wire wrap scroll in this video on how to make wire wrapped jewelry. Expert: Nicole Bio: Nicole has been involved in jewelry making as a hobby for several years.

Spiral Bead Ring

Wire rings are hot this year! This is one of my favorites and is sure to attract attention. Bead Studio has a step-by-step picture tutorial for creating your own wire wrapped ring.

Click here to go to Bead Studio’s Spiral Bead Ring tutorial!

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