One reason people like to shop from handmade businesses is the personal attention they receive. You can easily become known for your phenomenal customer care and personal touches that keep customers coming back for more.
Here are a few ways you can take care of your customers:
1) Try to learn and remember every first-time customer’s name (or, if you’re terrible with names, some other important detail about him or her). When you greet them the next time they shop from you, your memory of them will demonstrate how important they are to you.
2) Find small extra things you can do for your customers, above and beyond what they expect. When the art teacher at my son’s school asked me to redesign some old beads into new necklaces, I also created a pair of matching earrings from some of the beads, which she hadn’t thought to ask for. She was thrilled with that thoughtful extra touch.
Keeping track of your receipts and other records throughout the year will help make filing your return a less stressful experience.